Sphoten ("we", "us", or "our") operates a music distribution and artist services platform. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website, create an account, submit releases, or contact our team.
1. Information we collect
We may collect the following categories of information:
- Account information — name, email address, phone number, country, billing details, and login credentials.
- Artist and label information — artist names, label details, team members, roles, and account permissions.
- Release and catalog data — audio files, artwork, metadata, UPC/ISRC identifiers, credits, lyrics, territories, and rights documentation.
- Royalty and payment information — payout preferences, tax forms, split rules, and transaction history.
- Usage data — IP address, browser type, device information, pages viewed, and interactions with our platform.
- Communications — messages you send through contact forms, support requests, or Partner applications.
2. How we use your information
We use collected information to:
- Provide music distribution, royalty reporting, analytics, and related services
- Review releases, process deliveries to digital service providers, and manage account operations
- Communicate about releases, approvals, payouts, security, and service updates
- Respond to support requests, Partner inquiries, and legal obligations
- Improve platform performance, prevent fraud, and enforce our Terms & Conditions
3. How we share information
We may share information with:
- Digital service providers — streaming platforms, download stores, and social platforms required to deliver your music
- Payment processors — to process subscriptions, fees, and royalty payouts
- Service providers — hosting, analytics, email, customer support, and security vendors under contractual safeguards
- Collaborators you authorize — when you assign splits or invite team members to your account
- Legal authorities — when required by law, court order, or to protect rights, safety, and platform integrity
We do not sell your personal information.
4. Data retention
We retain information for as long as your account is active or as needed to provide services, comply with legal obligations, resolve disputes, and enforce agreements. Release and royalty records may be retained for accounting, tax, and rights-management purposes after account closure where required.
5. Your rights and choices
Depending on your location, you may have the right to access, correct, delete, or restrict processing of your personal information, or to object to certain uses. You may update account details in your dashboard or contact us at privacy@sphoten.com.
6. Cookies and analytics
We use cookies and similar technologies to maintain sessions, remember preferences, and understand how our website is used. You can control cookies through your browser settings, though some features may not function properly if cookies are disabled.
7. International transfers
Your information may be processed in countries other than your own. Where required, we implement appropriate safeguards for cross-border data transfers.
8. Security
We use administrative, technical, and organizational measures designed to protect information against unauthorized access, loss, or misuse. No method of transmission or storage is completely secure.
9. Children
Sphoten is not directed to individuals under 16. We do not knowingly collect personal information from children. If you believe a child has provided us information, contact us and we will take appropriate steps to delete it.
10. Changes to this policy
We may update this Privacy Policy from time to time. The "Last updated" date at the top reflects the latest revision. Continued use of Sphoten after changes become effective constitutes acceptance of the updated policy.
11. Contact us
For privacy-related questions, contact privacy@sphoten.com or use our Contact page.